Frequently Asked Questions

A: We charge a diagnostic charge to send our technician to your home to diagnose your appliance. In doing that, he will take as much time as necessary to find out exactly what the problem is and do any parts research necessary. Once he has gathered all the information he needs, he will present you with a quote. We use the National Appliance Association's Flat Rate Pricing Guide for all of our quotes. The technician will find your brand, the the type of appliance in the book, the necessary repair, and quote you accordingly.

A: You will only be charged the call out fee for the technician's time.

A: No, we do not purchase appliances.

A: The Appliance Servicers Association recommends that if the repair is more than 50% of replacement cost you should replace the unit. Replacement cost can be found with a simple internet search, but you must compare "apples to apples". Don't compare a side x side with ice and water to a basic unit with no features.

Next: Have a factory trained technician from Cal's do an assessment of the problem with your appliance so you can make an educated decision.

A: No. In most cases these small appliances can be replaced cheaper than we can repair them.

A: No, we do not. In the summer of 2012 due to the high demand of in-home service, we chose to stop selling used appliances in order to better focus our efforts on taking care of the needs of our service customers.

A: Our service area includes all of Okaloosa County and parts of South Walton County.

A: We accept case, check, and all major credit cards including MasterCard, Visa, and Discover cards. If the paying party is not able to be present while our technician is in the home, a credit is required to be on file with our office prior to his arrival.

A: Appointments can be set up via e-mail (service@calsappliances.com) or by telephone at 850-678-4838. Or click here!

A: No, it is not necessary for you to be home, but we must have a way to gain access to the property (a nearby relative, neighbor, hidden key, or a child 18 or older). Also, we need a way to reach you so that we can discuss the repair quote and gain your approval to complete the job. Additionally, a method of payment, whether a credit card on file at our office or a check or cash left at the home.

A: Yes and no. If you have a Subzero style built in refrigerator the compressor on top, the answer is no. If you have one of the following brands: Thermador, Bosch, LG, Samsung, Asko, Dacor, All Built-in Icemakers, we charge $79.00 for diagnosis due to the technical nature of these brands and the difficulty of locating parts.

A: We charge a $45.00 diagnostic charge for each additional appliance checked out during a call. If you choose to proceed with the repair we will waive this charge and you'll only pay for the parts and labor for the repair. What a deal!